What are your shipping methods and costs?
We ship worldwide from our U.S. warehouse in New Jersey. We use USPS (United States Postal service) and FedEx. During the check-out process you will be able to choose the delivery method you prefer. Free shipping is available on all orders shipped within the U.S. You may always choose an alternative shipping method, the cost of which will be calculated automatically based on the size and weight of the package as well as your shipping address at the time of checkout.
For our international customers we offer various shipping options from the most economical ones to expedited, and we ship to many global destinations spanning all continents. International shipping rates start as low as $7.95 and are calculated automatically during checkout based on your shipping address, the weight, and the size of the package. When you choose USPS First Class International shipping, USPS will handle your package up to the point when it leaves the U.S., after which the local postal service in the destination country will take it over.
On international orders, customs duty may be collected at the destination subject to the destination country's laws and regulations. It is the customer's responsibility to comply with their respective country's laws and regulations pertaining to customs duties and to make the necessary customs payments where necessary to collect their packages. We may not be held responsible for customs fees that may need to be paid to collect your package abroad. If you are an international customer, we recommend that you learn about your country`s customs requirements prior to ordering from abroad.
How soon will my order be processed and shipped?
All products are shipped from our warehouse in New Jersey. We strive to process orders within 1 business day of their receipt, but longer processing time may be necessary during peak periods, such as around holidays. We will send you an e-mail confirmation along with the details of the order, as well as the tracking information when it becomes available. Please make sure that our address email@example.com is added to your address book, or be sure to check your Junk or Spam e-mail folders if you do not see the order confirmation. If you still cannot locate it after placing your order and more than 4 hours have passed please contact us. If any part of your order is not in-stock, we will contact you to determine how to proceed. Due to the nature of our products, some items will need to be custom-made by the artisans in Murano. We will clearly indicate such cases on the item descriptions and estimate the expected time for the products to arrive.
How long will it take for my order to arrive?
If you placed your order with Free U.S. shipping, most likely it will be shipped either by USPS first class mail or by FedEx. The choice of the carrier and shipping method will be solely at the seller's discretion. While we do our best to provide an estimate of the time in transit for various shipping methods during checkout, free shipping method and USPS Priority Mail shipments do not come with a guaranteed delivery timeline. Under normal conditions such orders take 2-5 business days to arrive to most U.S. addresses. However, due to the continuing effect of Covid-19 pandemic, carrier staffing shortages, and various adverse weather events around the U.S., there have been intermittent delays in both USPS and FedEx delivery timelines. Please note that such delays are completely outside of our control; if your order was placed with free shipping and your package is subject to a delay by carrier we will not be able to issue a refund or send a replacement unless package is deemed lost by the carrier. Therefore, we suggest choosing one of our expedited shipping options in cases when time is of the essence.
Do you collect sales tax?
We collect 6.625% sales tax on orders shipped to the state of New Jersey. We do not charge taxes on orders shipped elsewhere. On international orders, it is customer`s responsibility to comply with local country`s laws and regulations pertaining to customs duties and taxes.