What are your shipping methods and costs?
We ship worldwide from our U.S. warehouse in New Jersey. We use USPS (United States Postal service) and FedEx. During the check-out process you will be able to choose the delivery method you prefer. Free shipping is available on all orders over $49 shipped within the U.S. On all U.S. shipments under $49 we charge a flat $4.95 shipping rate, unless you select another shipping method. You may always choose an alternative shipping method, the cost of which will be calculated automatically based on the size and weight of the package as well as your shipping address at the time of checkout.
For our international customers we offer various shipping options from the most economical ones to expedited, and we ship to many global destinations spanning all continents. International shipping rates start as low as $7.00 and are calculated automatically during checkout based on your shipping address, the weight, and the size of the package. When you choose USPS First Class International shipping, USPS will handle your package up to the point when it leaves the U.S., after which the local postal service in the destination country will take it over. Therefore, only limited tracking will be available until the point when the pacjage leaves the U.S.
On international orders, customs duty may be collected at the destination subject to the destination country's laws and regulations. It is the customer's responsibility to comply with their respective country's laws and regulations pertaining to customs duties and to make the necessary customs payments where necessary to collect their packages. We may not be held responsible for customs fees that may need to be paid to collect your package abroad. If you are an international customer, we recommend that you learn about your country`s customs requirements prior to ordering from abroad.
How soon will my order be processed and shipped?
All products are shipped from our warehouse in New Jersey. We strive to process orders within 1 business day of their receipt. We will send you an e-mail confirmation along with the details of the order as well as the tracking information when it becomes available. If any part of your order is not in-stock, we will contact you to determine how to proceed. Due to the nature of our products, some items will need to be custom-made by the artisans in Murano. We will clearly indicate such cases on the item descriptions and estimate the expected time for the products to arrive.
Product Packaging and Wrapping
All our products come with certificates of authenticity in Italian and English language as well as a brochure with information about Murano Glass and our company. All jewelry and small accessories come in attractive velvet pouches. Please see the pictures below. Click each one to enlarge.
To make your gift shopping easy and convenient we offer gift-wrapping service when you make a purchase with us. Just add a complimentary Gift Message, which will be hand-written by us on a special gift card, and/or choose a Gift Wrap option during checkout. For jewelry and small accessories we use high quality gift boxes that are gender-neutral and fit any special occasion. For other items, gift packaging varies depending on the size and shape of the item. Typically, we professionally pack the product in a box and then wrap the box in silver gift-wrapping paper before putting it in shipping box.
Unless you instruct us not to do so, we will wrap each item individually. If you wish to gift wrap multiple items in one gift box, please add a note during checkout or send us an e-mail at firstname.lastname@example.org and we will refund the cost of extra gift wrap(s) back to your credit card.
If you add Gift Message or choose Gift Wrap, we will not show prices on the invoice that ships with the package, unless you explicitly ask that we do.
Do you collect sales tax?
We collect 7% sales tax on orders shipped to the state of New Jersey. We do not charge taxes on orders shipped elsewhere. On international orders, it is customer`s responsibility to comply with local country`s laws and regulations pertaining to customs duties and taxes.