1. 100% SECURITY OF YOUR DATA IS OUR TOP PRIORITY
It is safe and secure to shop online at GlassOfVenice.com. We never keep your credit card number or any other payment method information in our system to completely avoid any data security risks. We understand it may be a little inconvenient to enter this information each time you shop with us, however, we feel that the safety of our clients' personal information always comes first.
To ensure safe authorization of your credit card we use Secure Socket Layer (SSL) encryption method - the industry standard also employed by all major financial institutions, such as your bank, in order to safeguard all transactions. All customer data is stored securely in our system protected by top-notch security mechanisms. In fact we, as a merchant, have been deemed so safe and reliable that Norton partners with us to offer their award-winning Norton Shopping Guarantee to all our customers. You will see the information on Norton Shopping Guarantee on all product pages and also in your Shopping Cart once you add any products.
2. SHOP WITH CONFIDENCE - RETURN OR EXCHANGE FOR ANY REASON
If you are ever not fully satisfied with your GlassOfVenice purchase for any reason, you can return it to us for exchange or refund. If the product is defective or damaged, which is a very rare occurrence as we pack glassware very well and use comprehensive quality control processes, please report it to us upon receipt and we will promptly replace it for you free of charge. Otherwise you can return any unused and unworn product to us within 30 days from receipt (or more during the winter holiday period). Our Customer Satisfaction Guarantee and comprehensive Return Policy means you can rest assured that should you change your mind, we will accept your return and issue a refund or offer you exchange for another product. View our Returns & Refunds Policy for details and directions on how to make returns here.
3. INDUSTRY LEADING CONSUMER RATING AND REPUTATION
Although you may have not heard about GlassOfVenice.com, we are the top U.S. direct importer and distributor of authentic Murano Glass, and one of the top ones worldwide. We have been in business since 2007 and have fulfilled hundreds of thousands of orders from clients around the world. Our customers send us positive feedback every day and rate us highly on our website, on third-party shopping platforms, and on Google. We have impeccable seller reputation on Google, having earned the honor of being a Google Trusted Store with industry-leading 98% positive customer rating. You can see for yourself and read what our customers say about us here.
In addition, we serve large established wholesale clients, including Chicago Lyric Opera, Ellis Island Immigration Museum, New York Museum of Natural History, other museums and galleries, retail vendors, Broadway theaters, travel agencies, law offices, and interior design firms, who entrust us their business for important initiatives and events with confidence in our products, services, and integrity.
4. MURANO GLASS AUTHENTICITY ASSURANCE
With us you always get high-quality 100% authentic Murano Glass handmade by carefully selected artisan workshops on the island of Murano in Venice, Italy. Being passionate about Venice and its most famous historic craft, Murano Glass, we do all the work of selecting the artisans ourselves. We use our local knowledge of Venice and Murano and our knowledge of Italian language to nurture our well-established personal connections with the artisans on Murano and to establish new relationships on the island in order to procure the wide array of products that our clients seek. Our owners travel to Murano often and visit all the artisans to ensure that we always get the wide assortment of the highest-quality products created by passionate local artists and artisans, whose families have been working on Murano for generations. Every Murano Glass product we sell comes with the Certificate of Authenticity, which certifies that the product has been made on Murano Island using all the authentic techniques and practices adhered to by generations of local glass masters. Murano Glass is the best art glass in the world, and with us you are guaranteed to get the best of the best.
5. WE VALUE YOUR PRIVACY
LOVE MURANO GLASS BUT NOT A FAN OF SHOPPING ONLINE?
No worries, we can offer you an easy alternative. Call our Customer Service at 1-888-983-6423 to get all the personalized help you need and place your order over the phone.