Continuing with our series of Murano Glass Q&A we’d like to cover a question we get often, which is whether we can help get a spare part for Murano Glass item. Most often this question concerns Murano glass watches and Venetian chandeliers.
Let us start by saying that generally Murano Glass masters do not create spare parts. In the case of Murano Glass chandeliers, it may be possible to obtain a spare part only from the glass factory where you purchased your chandelier. For this reason as well as for quality and service assurance, if you do go to Venice and Murano and decide to purchase a chandelier there, we highly recommend purchasing only from a reputable factory on Murano. Please remember to make a note of the factory’s name, the owners/salesperson’s names and contact information, and keep this info along with your proof of purchase in a safe place in case a delivery fails, the chandelier arrives damaged or not as expected, or you need a spare part years down the road. Alternatively, you can purchase one of our Venetian chandeliers and we will work with the glass makers to provide the required spare part for you should you need it later on.
As for Murano Glass watches, the most sought-after parts are the millefiori-decorated crystal and the leather strap or the bangle. Unfortunately, it is not possible to replace the millefiori crystal, if yours broke the only option is to buy a new watch. Same goes for the bangle bracelet. The strap, however, can be replaced, and we’ll be happy to look into the strap replacement requests for our customers.
To get a quality piece of artistic Murano Glass, please see our wide selection of authentic Murano Glass at www.GlassOfVenice.com