While visiting Venice, it is easy to get overwhelmed by the quantity and variety of Murano glass offered for sale all over the city. However, once the tourists return home and start wearing or displaying their beautiful Murano glass pieces, they instantly get many compliments and questions about these items, prompting them to think that they should have purchased more Murano glass items both for themselves and as gifts. Then they realize that Murano glass is not widely available around them, and wonder where they can buy more Murano glassware. Fortunately, there is no need to make a trip to Venice to purchase beautiful authentic reasonably-priced Murano Glass.
While outside of Venice there are not many stores specializing in genuine Murano glass, and counterfeits are abound, one can still find a good selection of genuine Murano glass products even after they leave Italy. But be careful with internet shopping because many Chinese factories these days are churning out glassware they label as “Murano” or “Murano style” when in reality it has nothing to do with Venice’s world-famous craft. In addition, many legitimate Murano Glass online stores are physically located in Italy, which may become problematic for the U.S.A.-based customers both in terms of shipping, returns/exchanges and customer service. We have unfortunately heard many sad stories from our customers who were previously ordering from Italian websites and never received their items, or were unable to work with their customer service staff due to the problems with their work hours and the language barrier.
When choosing a website to buy your Murano Glass treasure you should look carefully at the following:
- The website should have a well-written “About Us” section where you can find out their credentials and read about the company history. Make sure the company has been in business for at least a few years, and is writing things on their About Us page that resonate with you. Ideally you would understand from this page why they are in this business and why and how they are able to offer authentic products.
- The website should have contact information including a toll-free phone number and physical address in the United States. Always check on Google Maps or a similar website to see that this address is not someone’s residence but a legitimate business office.
- The website should spell out easy-to-follow return policies with return for any reason possible within 30-days or more, as well as free replacement of damaged items. This shows that the seller is confident in their product quality and appeal, and is willing to take care of any issues that may arise during shipping.
- The website should have a large selection of Murano Glass pieces, including jewelry, vases, figurines and sculptures, drinkware and tableware, as well as lighting, and a variety of price ranges all the way to exclusive art glass. This lets you know that the company is serious about its Murano Glass product selection and offers some expensive art glass pieces that are much harder to fake.
- The website should have clear and multiple high-quality photos and videos of the products. This helps you understand several things:
1) whether they have Murano Glass pieces in stock (a requirement to make high quality photos).
2) whether they are serious about Murano Glass and consider it worthy of the spend required to purchase expensive photo and video equipment, or to hire professional photographers.
3) you’ll know what the product looks like from different angles and see whether it has any markings or labels to better judge about its authenticity.
- Check out the website’s shipping timelines and existence of expedited shipping options. If the company can ship within 24 hours and has expedited shipping options, such as overnight, that lets you know that they are warehousing the products and not drop-shipping them using a third party. You should avoid dealing with the drop-shippers because it is impossible to verify where they get their pieces from, and they are much more likely to sell fake Murano glass
- The website which deals in authentic Murano Glass is always interested in educating its customers and helping them avoid fakes, and so it should offer more than just products for sale. Check to see if the website you are looking at has a comprehensive educational section or a blog where the company shares the insights about all things related to Murano Glass, such as masters, techniques, history, and photos and videos.
- Finally, always check Alibaba website, which has a lot of fake Chinese Murano Glass listings prior to shopping to see what Murano Glass fakes look like (and you’ll be very surprised by how cheap it is!). If you check enough listings of fakes you will be able to spot them much easier when shopping for Murano Glass online.
We at GlassOfVenice consider it our mission to educate current and prospective customers about Murano Glass and help them buy and enjoy authentic Murano Glass pieces, whether they choose to shop with us at GlassOfVenice.com or not. We work directly with the glass artisans on Murano island bypassing all middlemen, so that we can be 100% confident in the authenticity and quality of our products by following their path all the way from the furnace to our warehouse.
We are also proud to say that we know all the artisans we deal with personally, and visit them often to foster true collaboration and provide them with feedback directly from our customers to ensure that the product they create works well for our discerning clientele in the United States and beyond. Please feel free to e-mail us at firstname.lastname@example.org if you have any questions about Murano Glass shopping on- and off-line or need help with any of our products.