Category Archives: Murano Glass Questions

We receive many Murano Glass questions from our customers asking about autheticity, replacement parts, repair, and lots of other things. Read our answers to your pressing Murano Glass questions here. We at GlassOfVenice help you choose, buy, and enjoy top quality authentic Murano Glass.

How to Buy Murano Glass in Venice

Murano Glass store selling authentic glassware made on Murano

If you want to buy Murano Glass in Venice, you need to understand several key things: how and where Murano Glass is made and what it looks like, where to find genuine Murano Glass, how to pay the right price, and how to bring your purchase safely back home.

  1. How Murano Glass is made.
  2. There are many different methods and techniques of making Murano Glass, some ancient and some modern, some used to make very light and delicate pieces, others used to create large and heavy imposing objects. Jewelry is frequently made under a small gas flame from special pre-made glass canes, using technique called “a lume” in Italian and “lampworking” in English. Mosaic-like designs are crafted using Millefiori technique, milky opaque designs are achieved with Lattimo technique, regular bubble patterns crafted with Bullicante technique, just to name a few. You need to become familiar with all the main techniques and the resulting designs to understand the important information that the appearance of Murano glass pieces can relay to you.

  3. Where Murano Glass is made.
  4. Murano Glass has been traditionally made on Murano Island in the commune of Venice, but these days the production spilled over into Venice proper. While the official Murano Glass consortium refuses to acknowledge any glass makers who do not physically have an office on Murano, those based in Venice are really every bit as genuine and legitimate as the ones based on Murano, and their glass-making practices are exactly the same. It is important to remember that Murano Glass is not made outside of Venice, even if elsewhere in Italy, and that few, if any, masters of non-Venetian origin are involved in this craft.

  5. How to find genuine Murano Glass.
  6. If you familiarized yourself with Murano glass-making methods and the resulting designs, and have checked out out enough stores (or at least store windows) on Murano Island and in Venice, you will probably know well enough what to expect and what to look out for. Of course any place that has very low prices should be avoided. Your best bets are stores that carry many different styles and types of items, feature sophisticated store design, have knowledgeable staff, and sell pieces that have stickers, signatures, and authenticity certificates.

    Always try to talk to the salesperson or store owner before making a purchase and find out as much as you can about the artisans he works with, his experience with Murano Glass, his thoughts on the current state of Venice and Murano Glass industry, and his local knowledge. Stores that stock fakes typically try to save on everything, from store design to sales staff, and will often hire salespeople of non-Venetian or even non-Italian origin, who know little about Murano Glass.

  7. How to pay the right price.
  8. It is very disappointing to find a piece you love and pay a fortune for it, only to find out later that the next store sells something very similar for half the price. Even though you should be aware of places that sell things very cheap (which typically means they sell fakes), it is important to get a good feel for the prices on authentic Murano glass in Venice before buying that piece you just love. There are rarely two pieces that are exactly the same in different stores, but similar pieces made in the same technique are often easy to find, and comparison-shopping is very possible and advisable.

    Contrary to popular thinking, Murano Island does not always offer better prices. Many glitzy showrooms on Murano have agreements with Venetian hotels, which talk guests into free no-obligation visits in private boats. Once in the showroom, such captive visitors often experience lots of sales pressure and are made to feel that this is their last opportunity to buy, and the best price they could possibly get. Needless to say, this is usually not the case, but many unsuspecting tourists do fall in this trap and buy expensive pieces on the spot, which they later regret.

  9. How to ship Murano Glass home from Venice.
  10. Once you found the piece you love, are positive that it is authentic, and know that you are paying the right price, don’t yet rush to make a purchase. Find out first how the piece will get to your home. Of course it may be tempting to just take the piece with you, but it may not be practical if it is very fragile, large, heavy, or otherwise presents a challenge on the plane, train or other means of transportation that you will take.

    Many Venetian and Murano merchants will offer you to ship your purchase. This sounds convenient but presents its own challenges. When and how will it be shipped? Will you be able to track it yourself? What happens if it gets damaged in transit or disappears along the way? What will you do if due to some misunderstanding or error it never leaves the warehouse, or if you receive the wrong piece altogether? Always make sure that you have the information of the contact person in the store or factory, and have recourse in case something goes wrong with the shipment. If you can take your Murano Glass treasure with you without too much trouble, we always advise you to do that rather than have it shipped.

    If you do ship it and something goes wrong, contact the store that sold you the item and speak with them about resolving the situation. The more reputable the store, the higher the chances that they will work with you and make things right.
    How Murano Glass is shipped from Venice
    In conclusion, many people believe that it is best to purchase Murano Glass in Venice because that way they will certainly get an authentic piece at the right price. Unfortunately, just by buying in Venice you are neither assured authenticity, nor a good deal. So many merchants peddle fake glassware in Venice that police is periodically raiding the stores and seizing the counterfeits. Moreover, lots of unscrupulous store owners take advantage of unsuspecting tourists charging them sky-high prices for mediocre-quality pieces that may or may not be genuine. If you do decide to shop for Murano Glass in Venice, please follow our advice to avoid the common traps. It is important to be armed with information in order to solve any potential problems.

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How can I find a spare part for my Murano Glass item?

Continuing with our series of Murano Glass Q&A we’d like to cover a question we get often, which is whether we can help get a spare part for Murano Glass item. Most often this question concerns Murano glass watches and Venetian chandeliers.

Let us start by saying that generally Murano Glass masters do not create spare parts. In the case of Murano Glass chandeliers, it may be possible to obtain a spare part only from the glass factory where you purchased your chandelier. For this reason as well as for quality and service assurance, if you do go to Venice and Murano and decide to purchase a chandelier there, we highly recommend purchasing only from a reputable factory on Murano. Please remember to make a note of the factory’s name, the owners/salesperson’s names and contact information, and keep this info along with your proof of purchase in a safe place in case a delivery fails, the chandelier arrives damaged or not as expected, or you need a spare part years down the road. Alternatively, you can purchase one of our Venetian chandeliers and we will work with the glass makers to provide the required spare part for you should you need it later on.

As for Murano Glass watches, the most sought-after parts are the millefiori-decorated crystal and the leather strap or the bangle. Unfortunately, it is not possible to replace the millefiori crystal, if yours broke the only option is to buy a new watch. Same goes for the bangle bracelet. The strap, however, can be replaced, and we’ll be happy to look into the strap replacement requests for our customers.

To get a quality piece of artistic Murano Glass, please see our wide selection of authentic Murano Glass at www.GlassOfVenice.com

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How To Visit Murano Glass Factory

How to visit Murano Glass factory in Venice
We often get questions about the possibility of visiting a factory or a workshop in Murano and witnessing the creation of famous Murano Glass. Unfortunately the artisans we work with and many other high quality Murano glass artists do not open the doors of their workshops to tourists and here is why:

  • The artisans consider their business a serious affair and heavily guard their glass-making secrets, so they would like to avoid any unnecessary distractions or intrusions
  • The main expertise of the artisans is in production of Murano glass and not in entertaining tourists or explaining the process to them.
  • The workshops arent’s staffed to handle the inflow of tourists
  • No factories are usually interested in tourist visits just for the sake of showing them the glass-making process. Those factories that agree to hold these demonstrations do so for a chance to sell their wares, often in a pushy way and for above-average price.

If you would still like to see how Murano Glass is made, there is a place in Venice itself called Vecchia Murano that offers free demonstrations (of course with a chance to buy something from their massive store). Vecchia Murano is located near Piazza San Marco right behind the Bridge of Sighs. Also if you take a vaporetto to Murano and just take a walk around the island (which is very pretty, less touristy and much quieter than Venice), you will quickly find furnaces and workshops that are open to tourists and offer demonstrations. If you decide to visit a Murano Glass factory here are our insider tips:

  • Please note that all Murano glass factories are closed for the entire month of August by Murano tradition and primarily due to unbearable heat inside the non-air-conditioned factories aggravated by high outside temperatures. If you must visit during August you may end up in a very touristy place that is a “fake factory” i.e. set up specifically to offer quick demos to unsuspecting tourists and mainly to get them into a showroom and entice them to shop. For this reason if you visit Venice in August, we suggest to forgo a factory visit.
  • It is best to visit furnaces on weekday mornings. Most of them are closed during the lunch hour (which tends to be longer than in the U.S. and often runs until 2-3pm) and on weekends.
  • These tours and demonstrations should always be free of charge. Do not agree to deal with anyone who offers to get you into the factory for a fee.
  • In Venice, you may encounter sales representatives from touristy factory showrooms that will offer you a free boat trip to Murano. If you accept, be prepared for a lot of sales pressure when you get there and make sure you know how to get back. In fact it is always better to come to Murano by relatively inexpensive and efficient public transportation, and not have to depend on pushy salespeople.
  • The exit from a demo is almost always through a richly stocked showroom where you may encounter variable amounts of sales pressure. Look at the prices first, and if things seem too expensive – don’t buy. The factories often give you an impression that they sell cheaper “direct from factory”, but this is not always true. make sure to comparison shop around the island before making a purchase – you could save hundreds of dollars this way.
  • If you do decide to buy something, we strongly encourage you to take it with you. There is nothing worse than getting home and trying in vain to track down your shipment. If you would like it shipped, make sure that:
    1. Your purchase will be very well packed (ask the salespeople to show you how they pack glassware for shipping).
    2. Make sure that you know how and when the shipment will reach you. Find out the name of the carrier and insist on getting a tracking number.
    3. Always take down the contact information of the factory and the name and e-mail of the salesperson in case any problems arise later on.

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Where to buy Murano Glass in the U.S.A.?

While visiting Venice, it is easy to get overwhelmed by the quantity and variety of Murano glass offered for sale all over the city. However, once the tourists return home and start wearing or displaying their beautiful Murano glass pieces, they instantly get many compliments and questions about these items, prompting them to think that they should have purchased more Murano glass items both for themselves and as gifts. Then they realize that Murano glass is not widely available around them, and wonder where they can buy more Murano glassware. Fortunately, there is no need to make a trip to Venice to purchase beautiful authentic reasonably-priced Murano Glass.

While outside of Venice there are not many stores specializing in genuine Murano glass, and counterfeits are abound, one can still find a good selection of genuine Murano glass products even after they leave Italy. But be careful with internet shopping because many Chinese factories these days are churning out glassware they label as “Murano” or “Murano style” when in reality it has nothing to do with Venice’s world-famous craft. In addition, many legitimate Murano Glass online stores are physically located in Italy, which may become problematic for the U.S.A.-based customers both in terms of shipping, returns/exchanges and customer service. We have unfortunately heard many sad stories from our customers who were previously ordering from Italian websites and never received their items, or were unable to work with their customer service staff due to the problems with their work hours and the language barrier.
GlassOfVenice Website - we sell only authentic Murano Glass
When choosing a website to buy your Murano Glass treasure you should look carefully at the following:

  • The website should have a well-written “About Us” section where you can find out their credentials and read about the company history. Make sure the company has been in business for at least a few years, and is writing things on their About Us page that resonate with you. Ideally you would understand from this page why they are in this business and why and how they are able to offer authentic products.

  • The website should have contact information including a toll-free phone number and physical address in the United States. Always check on Google Maps or a similar website to see that this address is not someone’s residence but a legitimate business office.

  • The website should spell out easy-to-follow return policies with return for any reason possible within 30-days or more, as well as free replacement of damaged items. This shows that the seller is confident in their product quality and appeal, and is willing to take care of any issues that may arise during shipping.

  • The website should have a large selection of Murano Glass pieces, including jewelry, vases, figurines and sculptures, drinkware and tableware, as well as lighting, and a variety of price ranges all the way to exclusive art glass. This lets you know that the company is serious about its Murano Glass product selection and offers some expensive art glass pieces that are much harder to fake.

  • The website should have clear and multiple high-quality photos and videos of the products. This helps you understand several things:
    1) whether they have Murano Glass pieces in stock (a requirement to make high quality photos).
    2) whether they are serious about Murano Glass and consider it worthy of the spend required to purchase expensive photo and video equipment, or to hire professional photographers.
    3) you’ll know what the product looks like from different angles and see whether it has any markings or labels to better judge about its authenticity.

  • Check out the website’s shipping timelines and existence of expedited shipping options. If the company can ship within 24 hours and has expedited shipping options, such as overnight, that lets you know that they are warehousing the products and not drop-shipping them using a third party. You should avoid dealing with the drop-shippers because it is impossible to verify where they get their pieces from, and they are much more likely to sell fake Murano glass

  • The website which deals in authentic Murano Glass is always interested in educating its customers and helping them avoid fakes, and so it should offer more than just products for sale. Check to see if the website you are looking at has a comprehensive educational section or a blog where the company shares the insights about all things related to Murano Glass, such as masters, techniques, history, and photos and videos.

  • Finally, always check Alibaba website, which has a lot of fake Chinese Murano Glass listings prior to shopping to see what Murano Glass fakes look like (and you’ll be very surprised by how cheap it is!). If you check enough listings of fakes you will be able to spot them much easier when shopping for Murano Glass online.
  • Alibaba sells a lot of fake Murano glass - educate yourself before buying

    We at GlassOfVenice consider it our mission to educate current and prospective customers about Murano Glass and help them buy and enjoy authentic Murano Glass pieces, whether they choose to shop with us at GlassOfVenice.com or not. We work directly with the glass artisans on Murano island bypassing all middlemen, so that we can be 100% confident in the authenticity and quality of our products by following their path all the way from the furnace to our warehouse.

    We are also proud to say that we know all the artisans we deal with personally, and visit them often to foster true collaboration and provide them with feedback directly from our customers to ensure that the product they create works well for our discerning clientele in the United States and beyond. Please feel free to e-mail us at support@glassofvenice.com if you have any questions about Murano Glass shopping on- and off-line or need help with any of our products.

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I have a beautiful glass item. Is it Murano glass?

As with many works of art, it is not always easy to determine whether a particular glass item is authentic Murano glass, and it is even harder to attribute it to a particular master. Over the centuries, there were so many trends and techniques in Murano glass that the spectrum of possibilities of what a genuine Murano glass item may look like is very wide. From imitations of classical antiquity to enameled glass, glass made to look like chalcedony or other semi-precious stones, glass with filigree and engravings, Murano masters made miracles out of glass for 800 years. These days, one can only come across Murano glassware from the Middle Ages in museums such as the famous Glass Museum in Murano. However, Murano glass from more recent times such as 19th and 20th century, often made by famous masters, can often be found in ordinary people’s possessions.

If you come across an item that you think may be Murano glass, first of all look for any labels, etchings, stamps or signs stating the origin of the item or name of the glass-making company. If you find any, and it contains names like Salviati, Seguso, Barovier, Toso, Moretti, Mandruzzato, Venini, Zanetti, Nason, Signoretto, Barbini, Bianconi, Cenedese or words like “Vetro Murano”, “Vetreria Artistica….Murano”, “Maestri Vetrai Murano” or similar, you are probably holding a genuine Murano glass article. If there are no labels or etchings, identification is more complicated and has to be made on the basis of the look and glassmaking technique alone. The best approach in this case is to take several high quality photos of your article from various viewpoints and send them to experts for identification and attribution. GlassOfVenice.com has been dealing with Murano glass for many years and can help you with such requests for free.

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What is the difference between Murano glass and any other glass?

Murano glass is glass in a chemical sense of the word. However, Murano glass is as different from, say, the glass in your window panes, as Rembrandt paintings are different from an empty canvas. Murano glass is created only on the island of Murano, located within the borders of the city of Venice in Northern Italy. This glass is made from silica, soda, lime and potassium melted together in a special furnace at a temperature of 1500°C to reach a liquid state. Gold or silver foil are often added to the glass mixture, along with such minerals as copper for sparkles, zinc for white color, cobalt for blue, manganese for violet, and so on. The mixture is then mouth-blown and/or hand-crafted by master glassmakers using special techniques and basic tools, many of which have been developed in the Middle Ages and changed little since then. This method of glass-making results in unique creations with rich coloring and beautiful, sometimes surreal, patterns and shapes, deserving to be called “works of art”. Even though beautiful glassware has also been created in other places around the world, none of the glassware still being produced has such rich history and so much artistic value as Murano glass.

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I had a favorite Murano glass item and it broke. Can it be fixed?

Murano glass is hand-crafted by masters working the heated-up liquefied glass mass using special centuries-old techniques, and then cooling it down till it solidifies to form a specific pattern within a certain shape. For this reason, when an article made of Murano glass breaks, it is not possible to fix it except for gluing it together. Gluing may work if the item has a smooth break line and broke into only two or three pieces as opposed to many small ones.

If, based on the above conditions, you feel that it may be possible to glue the item back together, first of all you need to buy the right glue. We recommend using E-6000® glue for Murano glass, or any glass for that matter. This is a very strong waterproof and flexible adhesive once it dries. The only downside is its long drying time- make sure to let it dry for 24 to 72 hours after application. With this glue, apply a thin coat to both glass surfaces that you need to attach, wait ten minutes and strongly press the surfaces together. Then put the item aside and let dry. Make sure you use this glue only in an area that has adequate ventilation.

If your Murano glass broke in such a way that it can’t be glued together, or if it just cracked inside its frame (like may be the case with Millefiori pendants), your best option may be to try to find a replacement. Regardless of whether the Murano glass item was modern or vintage, purchased recently or long ago, there are companies specializing in Murano glass that will be willing to work with you to find a replacement. GlassOfVenice.com is one such company, which accepts custom requests and is often able to deliver the specified products.

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How do I know if a Murano Glass item is genuine?

How can I be sure that I am buying a genuine work of Venetian masters, a piece of authentic Murano Glass? This question is by far the most common one among those we receive. And this does not come as a surprise to us, since so many counterfeits have flooded the market in recent years, especially with the advent of the World Wide Web. Most Murano Glass lovers appreciate this glass not only for its beauty but also for its historic, artistic, and sentimental value. So understandably they want to be sure they are buying the real thing, handmade by the masters and artists in Venice, rather than some cheap imitation. Here our top 5 expert tips to ensure you are buying authentic Murano Glass, be in a store or online.

Tips to Identify Authentic Murano Glass

1. Look at the item itself (or its photos if buying online)

Authentic Murano Millefiori Bowl

  • Does the item appear to be hand-made with slightly uneven surface or texture, or, perhaps, tiny bubbles inside the glass? If two of the same item stand next to each other on a store shelf are they identical or can you spot small differences? If it’s the latter, you are on the right track, as there can never be two completely identical authentic Murano Glass pieces.
  • Are the photos clear and professional, high resolution and high definition, showing the surface and texture of the glass? Can the photos be enlarged so you can clearly see the patterns
  • Are the colors bright and rich? Does the item seem to glow from within?
  • Does the description say “Murano Glass” (and not “Murano-style” or similar)?
  • Does it talk about real 24K gold or genuine silver being used during production of the glass?
You want to be able to answer YES to ALL of these questions when you are looking for a genuine article. Always look for the evidence of the hand-crafted nature of the items, good photos, rich colors and specific descriptions.

Finally, look at the price and research where it fits in comparison to prices other sellers charge for similar objects (make sure the style and size of the objects you compare is similar and technique is the same). Be on alert for prices that are way too low, this may be a sign of a counterfeit.

2. Look for labels, markings or signatures

Authentic Murano Glass Label

Are there any markings, stickers, or engraved signatures on the piece? It helps if there is a label identifying a certain Murano company or a signature of the master glass-maker on the item, and some Murano Glass companies do stamp or sign their work in some way.

However, if your piece does not have any markings or labels, it does not automatically mean that it is not genuine. Keep in mind that there is no legal requirement in Italy or beyond that Murano Glass come with some sort of a standard stamp, sticker or any other identifying sign. Different Murano Glass masters choose to mark their glass in different ways, including various stamps, stickers, glass masters’ signatures, while many make no markings at all.

While there exists the official Murano Glass Consortium, the membership in it is not compulsory and is fee-based, and at present only a relatively small group of Murano’s  glass-making companies are the members of that consortium, mainly for practical and financial reasons.

3. Look at what else comes with the item

Murano Glass Certificate of Authenticity


  • Does the seller offer a certificate of authenticity stating the origin and the production process of the item?
  • Does the certificate display any text in Italian language?
  • Are there any brochures supplied by the seller explaining Murano Glass and its historical and artistic significance?
  • Is special packaging offered with the item? Does the packaging look attractive and is it of good quality?
If the answer is always YES you are on the right track.

4. Look at the seller

Murano Glass Store

  • Is the seller reputable? Does it share information about itself? Does it specialize only in Murano Glass or Venetian products and nothing else? Does the seller demonstrate good knowledge of Murano Glass industry, techniques, production process, and history? Does it possess Italian background, education, or extensive travel experience to Italy? Does it offer a generous Return/Exchange policy?
  • If it’s a website, is it professional-looking? Is there a real business address and phone number listed on the site? Look out for the addresses in Asia or in developing countries as this often is a BIG counterfeit warning sign.
  • Does the seller have a very large assortment of various Murano Glass products? Always try to find the sellers that specialize in and know Murano Glass and beware of the large and faceless web portals selling lots of items unrelated to each other.
  • Does the online seller have lots of things in stock? Can they pick out a piece with specific patterns/colors at your request? If yes, they probably have their own warehouse. If not – they are drop-shippers, which means they have an agreement with other companies to ship to their customers, while never actually seeing the products they sell. Steer clear of such drop-shippers.
  • Are any client testimonials or product reviews readily available on the site? If yes, that often indicates that the seller is confident in the quality of their pieces, even if they get purchased by Murano Glass collectors who often shop at such websites and can easily spot the fakes.
Positive answers to these key questions indicate that the seller is likely to sell genuine Murano glass. On the flip-side, if the seller also sells lots of other cheap-looking jewelry and accessories, is known as a large seller of cheap household names, can’t tell you much about Murano or Murano glass, will not consider custom requests, does not seem to have any links to Italy, or has a shady website with little business or product info, you are probably looking at counterfeits.

5. Look at the assortment of Murano glass products the seller offers

Murano Glass Selection

  • Does the seller offer a wide range of Murano glass products that includes jewelry, home decor items and high-end Murano glass items such as vases, sculptures, chandeliers, or art glass?
  • Does it offer any Millefiori items? If so, is there a large variety of them and are they of good quality, displaying intricate patterns with many mosaic pieces in them, and rich colors? Millefiori is one of the most difficult and labor-intensive Murano Glass-making techniques and is harder to fake than some other ones.
  • Does the seller offer to work with you on procuring any custom items or items not in their inventory, such as chandeliers? If yes, that means they have ways of dealing directly with the glass masters.
  • Generally, if you can answer YES to these questions you can be reasonably sure you are dealing with the seller who offers authentic Murano Glass.

    Despite the large number of companies that sell fake glassware labeled as Murano, there are many more that proudly carry the real thing. Authentic Murano Glass is worth purchasing, owning and passing to the next generations, or gifting to your loved ones. The beautiful Murano Glass pieces make great wedding or anniversary gifts and often become family keepsakes and sentimental objects.

    Please do not be put off by all the publicity about the rarity of genuine Murano Glass. When you are armed with the right information, it is very much possible to find a reputable Murano Glass company and purchase from them confidently. GlassOfVenice.com is one such place, where passion for Venice, its cultural and historic heritage, and its beautiful Murano Glass is at the heart of everything we do.

    Should you decide to buy from us, or anyone else, just go by this guide to have confidence in your choice. Above all, trust your instinct and common sense when buying Murano Glass. If something tells you “beware”, try to find out as much information as possible from the seller, and if you are still not satisfied, just steer clear from it and look elsewhere.

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