What are your shipping methods and costs?
We ship via USPS, UPS, and FedEx. During the check-out process you will have an option to choose the delivery method you prefer. Free shipping is available on all orders over $100 shipped to the Continental U.S. On all US shipments under $100 we charge a flat $4.95 shipping rate. You may choose alternative shipping method at an extra cost which will be calculated automatically based on your ship-to address at the time of checkout.

How soon will my order be processed and shipped?
All products are shipped from our warehouse in New Jersey. We strive to process orders within 1 business day of their receipt. We will send you an e-mail confirmation along with the details of the order as well as the tracking information when it becomes available. If any part of your order is not in-stock, we will contact you to determine how to proceed. Due to the nature of our products, some items will need to be custom-made by the artisans in Murano. We will clearly indicate such cases on the item descriptions and estimate the expected time for the products to arrive.

Do you collect sales tax?
We collect 7% sales tax on orders shipped to the state of New Jersey. We do not charge taxes on orders shipped elsewhere. On international orders, it is customer`s responsibility to comply with local country`s laws and regulations pertaining to customs duties and taxes.

What is your return/exchange policy?
We have a total customer satisfaction policy which implies that if you are not satisfied with the product you received for any reason, return it to us within 30 days of delivery for a full refund or exchange. Shipping charges, including shipping insurance, and other services (such as gift wrapping) are not refundable. You must obtain RMA number prior to returning the products to us. Please note that special and custom orders are not refundable.
Please inspect all items in your order within 3 business days of delivery and promptly notify us of any damages. We will not replace/refund damaged items reported later than 3 business days after the delivery date.
Please note: If you are returning item(s) from the order that totaled $100 or more, and your return brings the new total to less than $100, we will withhold $4.95 shipping charge on the original order from the refund amount.

How to make a return/exchange?
1. If you would like to return a product to us, please e-mail or call us first to obtain a Return Merchandise Authorization (RMA). Each RMA covers only the product(s) for which it was explicitly issued. RMAs are only valid for thirty (30) days from the time of original order delivery.
2. Once you receive the RMA, carefully pack the product(s) in the original packaging; enclose everything originally received. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories.
3. Include RMA number on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Returns without an RMA will not be accepted.
4. Ship the package to us at the following address:
     GlassOfVenice Returns
     440 Ackerman Ave
     Glen Rock, NJ 07452