1. Highest Quality Authentic Products from Best-in-Class Murano masters
Did you know that most of the products marketed and sold on the internet as Murano Glass are actually cheap imitations made in China?
As described in CBS News article*, “A mere 1,300 workers make glass worthy of the Murano trademark, about the same number employed by a single factory in China, where they don't have to worry about personal safety or environmental hazards. In China, they use arsenic which pollutes the air and is not safe for the workers.” (Read more - CBS News article here).
Real Murano Glass is hand-made using ancient techniques only in Murano, Italy. We sell the highest quality authentic products from Murano-based artisans who have been making Murano Glass for generations and have a worldwide reputation for reliability. We guarantee you the best products on the market at the lowest possible price.
   * “Murano Glass: The Venetian Specialty” | Venice, Italy, Jan. 28, 2007 | by Caitlin A. Johnson

2. Satisfaction Guaranteed on Every Order
Our 30-Day Money Back Guarantee is our commitment to your complete satisfaction. If, for any reason, you are not completely delighted with your order from GlassOfVenice.com, you may exchange or return the product(s) for a prompt and courteous refund-no questions asked.
View our return policy

3. Full Replacement on Products Damaged During Shipping
We are shipping fragile glass items, and we take great care to pack your order in a way that ensures their safe passage to your destination. However, we recognize that accidents can happen during shipping that may lead to breakage or cracks. GlassOfVenice.com will promptly replace any broken or cracked item if you report it to us within 5 days of receipt of your order.

4. Customer Loyalty Appreciation - Rewards Points Program
We would like you to become a returning customer and we show our appreciation of your business by providing a great way for you to save money while shopping with us. Every purchase you make on our website will earn Rewards Points that can be redeemed towards your future purchases. You can pay with Rewards Points for any item we offer. The more you shop at GlassOfVenice.com, the more you save.
Check here for more details.

5. We Will Help You Find What You Are Looking For
We carry a varied inventory of some of the best genuine Murano Glass products available on the market. However, we realize that you may be looking for something we don’t currently carry, or even something that may not exist. In such cases we are happy to work with you to identify what product you are interested in and leverage our relationships with Murano artisans to find or create the item of your dreams.

6. Safe and Secure Shopping
We built our web site using the most secure technologies by the highest level of online security. GlassOfVenice.com uses the most advanced encryption available (256 bit) to ensure that any personal information you provide to us cannot be intercepted and used by third parties. Our security is certified by Alpha SSL- an independent encryption verification service. (View our Alpha SSL Certificate) Shop with confidence – we have created a safe and tamper-proof online environment.

7. We Value Your Privacy
We value and respect your privacy. We will never share or trade your personal information with any third party. We will not send you any marketing materials if you tell us that you don’t want to receive them.

8. Fast Help
We are here to answer any questions you may have about our products, Murano Glass in general, or anything else related to our business. We strive to respond to your inquiries within 1 business day and be courteous and specific. Click here to contact us or email us at info@glassofvenice.com

9. Prompt Shipping
All our products are shipped from the warehouse in New York, NY. Our goal is to process all orders within 1 business day of their receipt. We strive to keep most of our products in stock so you won't be kept waiting.
We will keep you informed about the status of your order at all times by sending you an e-mail confirmation along with the details of the order as well as the tracking information when it becomes available.